SupportSuite

TicketAxis

SupportAxis's flagship product-TicketAxis is a complete ticketing system which covers the entire spectrum from generating a ticket to finally closing it. This product is totally configuarble to help you customize the product to suit your business needs. A downloadable version is also provided. The downloadable version is identical to the web edition ones. In case you want to download TicketAxis instead of the hosted solution, you can click on the 'Download TicketAxis' link.

Download TicketAxis | Features | Screenshots | Product Tutorial | Online Demo

ChatAxis

ChatAxis is a web based chat application which further fulfills your customers' issues. It is a simple, fast AJAX based configurable application which helps you to provide answers to your customers' queries in real time. By aiding them - LIVE, this further enhances your service level to your customers.

Features | Screenshots | Product Tutorial | Online Demo

ProSell

ProSell is the new add-on facility integrated into ChatAxis. This is based on the upselling technique. You can utilize the 'ProSell' functionality and provide your customers with an opportunity to chat with your operators before they leave your website.

Features | Online Demo

KBAxis

KB Axis- Knowledgebase management solution/FAQ manager is a web based knowledgebase application to help extend further support to your customers. This application lessens the work load of your technical personnel as it provides your customers with self support to common queries which you can publish. The downloadable version is identical to the web edition ones. In case you want to host KBAxis on your own server, you can click on the 'Download KBAxis' link.

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NewsAxis

NewsAxis is a news bulletin publisher that ensures that the news section of your website is always up to date. Using this application you can publish, add news releases, edit existing ones as often as you like at any given time. This helps in keeping your customer abreast with the latest developments in your organization.

Features | Screenshots | Product Tutorial | Online Demo

ResolveAxis

ResolveAxis is a troubleshooter application that defines problems and provides a step by step guide towards providing a solution. With this self help application, you can publish various problems and provide steps towards solving it. Thus your customers resolve certain problems by themselves and relieve your support personnel to look into other issues.

Features | Screenshots | Product Tutorial | Online Demo