SupportSuite
from SupportAxis offers the next generation of Help Desk Software providing comprehensive customer relations management. Our Help Desk Software SupportSuite includes five
major aspects of needed customer support. These are Trouble Ticket Management, a Live Chat application, a Knowledge Base section, a News publisher
and a Troubleshooter application.
SupportSuite is a cost effective and efficient CRM combination of five specialized programs that successfully addresses all issues pertaining to customer service. TicketAxis is effectively focussed on trouble ticket management. The program is built so as to incorporate all of your own business rules. ChatAxis provides a platform for customers to directly chat with support staff personnel in real time so as to effectively solve an issue or query. KBAxis is a fast access knowledge database providing channeled self support for your customers. NewsAxis helps you in publishing your company news. ResolveAxis is a troubleshooter application that provides self help to your customers by defining problems and providing a step by step guide towards delivering a solution. For trial purposes, SupportSuite is available at no cost for two users.
SupportAxis has now released a downloadable version of TicketAxis - Trouble Ticketing Management software and KBAxis - Knowledgebase Management software with NewsAxis and ResolveAxis to follow shortly. These downloadable versions are identical to the hosted versions with the exception that they run in your environment instead of on our servers. These downloadable versions come with a 30 day trial license upon which you need to pay a nominal amount to utilize them further.
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Why choose SupportSuite?
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One stop helpdesk solutionSupportSuite is a one stop customer relations software solution for online business. All main aspects needed in help desk software operation from a single access point have been incorporated. There is no need to individually buy ticketing, live chat, FAQ/knowledgebase and Troubleshooting applications from different vendors and spend time on integrating them. Cost effective CRM suiteSupportSuite is a very cost effective CRM group as it houses five individual applications but is priced at the cost of just a single application. The hosted version doesn not contain any semi functional trial or time bound demo limitations. You may use and test SupportSuite totally free for as long as you like with the two user hosted version. If you require more users to thoroughly check the application, it can be arranged for a nominal amount. See our prices link to find an appropriate version to suit your needs. Operational costs are diminishedIn the case of the hosted version, SupportAxis will host SupportSuite. When we do that, your server operational costs are minimal. Rapid time to value is maintained. Hence the need for a maintenance team for the application is eliminated from your side and if present can be focused elsewhere. IT burden and maintenance responsibilities are shifted to us leaving you to focus on your business completely. Reports for that extra edge in businessSupportSuite makes your projections business stand out with service quality evaluation intelligence integrated into our customer relations management programs. Information is available at your fingertips to give you an extra edge micro management in your business. Customizable formsSupportSuite provides completely customizable forms to suit all business needs. Comprehensive dashboardSupportSuite features a completely web based hosted solution with a comprehensive dashboard. For those who prefer to run it on their own servers, downloadable versions of TicketAxis and KBAxis have also being launched. Ideal for small organizationsSupportAxis’s SupportSuite is an ideal model for organizations with limited capital or for startup companies. Large organizations can also benefit by using this model. SupportSuite is perfect for organizations with a shortage of IT personnel such as charitable or other social organizations. Eliminates application license purchasesThe hosted application model eliminates the need to purchase the application licenses and avoid the cost and labor associated with developing, operating, and supporting in-house solutions. No need to take database backupsDatabase management is taken care of by us. Backup of the database will be done periodically to ensure minimal loss of data and down time in case of any eventuality. No setup requiredNo setup bugs or hiccups. All you have to do is register your brand name. We will immediately create a domain in that brand name. Your application will be up and running and ready for business within a few hours. You only need to configure the software to suit your specific business requirements. No credit card information requiredNo credit card information from your side is needed to access the free version. You can instantly access it by providing just your email address and a few other details. Latest technologiesSupportSuite has been developed in the latest technologies of .Net from Microsoft. |
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SupportSuite
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Starts at $15  |
Online Demo
LiveChat
Testimonials
Michael Einar Reynis
IT Manager
www.miracas.net
